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CSAT Overview June 2010
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Percentage of Customers Contacted   25%
Percentage of Customer Happy with Service   100%
Percentage of Customers Unhappy with Service   0%
     
Value for money (%)
Excellent   26%
Very Good   20%
Good   48%
Average   6%
Poor   0
 
CSAT Overview May 2010
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Percentage of Customers Contacted   25%
Percentage of Customer Happy with Service   100%
Percentage of Customers Unhappy with Service   0%
     
Value for money (%)
Excellent   28%
Very Good   39%
Good   17%
Average   16%
Poor   0
 
CSAT Overview April 2010
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Percentage of Customers Contacted   25%
Percentage of Customer Happy with Service   100%
Percentage of Customers Unhappy with Service   0%
     
Value for money (%)
Excellent   34%
Very Good   22%
Good   42%
Average   2%
Poor   0
 
CSAT Overview March 2010
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Percentage of Customers Contacted   25%
Percentage of Customers Happy with Service   99%
Percentage of Customers Unhappy with Service   1%
     
Value for money (%)
Excellent   14%
Very Good   29%
Good   34%
Average   20%
Poor   3%
 
VW/Audi Vag VAS 5052 now at A4Audi in Glasgow
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vas 5052 which gives us online connectivity to Audi UKWe have now purchased a vas 5052 which gives us online connectivity to Audi UK.

Owning the VW/Audi Vag VAS 5052 allows us to do all security coded items and fixes such as keys dash clusters, immobilisers and radio codes on all new models. There are a certain items which have component protection, these can only be unlocked using this machine.